The Solution to [Prompt] Notification
Sometimes you will meet a [Prompt] notification continuously when opening apps downloaded from Panda Helper. As there are different methods to fix the problem based on your system, check the corresponding ways below.
1. For iOS 14 and above
The following method is for iOS 14 and above systems to fix the [Prompt] pop-up.
Step 1 Meet the [Prompt] pop-up.
Step 2 Turn on Allow tracking button.
Go to Settings> Privacy > Tracking> Turn on "Allow Apps to Request to Track" and the app toggle.
For example, seeing [prompt] on Panda Helper App so we need to turn on "Allow Apps to Request to Track" and the toggle of Panda Helper App.
Go Settings> the corresponding app > Turn on Allow tracking
Step 3 Open apps where shows [Prompt].
Step 4 Wait a while for [Prompt] showing up again.
Step 5 Tap"OK" to download the profile.
Step 6 Download the profile.
Step 7 Go to Settings to install the profile successfully.
There are two places to see it. One is on Settings, and the other is on Settins > General > Profile
Step 8 After installing it successfully, come back to the page where it shows [prompt] automatically.
Step 9 Play the app without [Prompt]
Notice: If you see [Prompt] on other apps, please follow the steps above again to solve it as Apple sets the rules for iOS 14 and above.
2. For devices below iOS 14
This part is for devices below iOS 14 systems to fix the [Prompt] pop-up. It is suitable for iOS 13, iOS 12 and iOS 11.
Step 1 Meet the [Prompt] pop-up.
Step 2 Go to devices Settings>Privacy>Advertising>Turn off the limit Ad Tracking
Step 3 Open apps where shows [Prompt] and tap"OK" to download profile.
Step 4 Download the profile.
Step 5 Go to Settings to install the profile successfully.
There are two places to see the profile. One is on Settings, and the other is on Settins > General > Profiles & Device Management
Step 6 After installing it successfully, it will come back to the page where it shows [prompt] automatically.
Step 7 Enjoy apps without [Prompt]
3. [Prompt] FAQ:
Q1:How do I fix profile not showing up on Settings？
A: Sometimes the profile won't show up on the settings. When meeting it, follow this to fix: >tap to read the step-by-step guide<
Q2: How do I solve "Profile Installation Failed" when I install the profile?
A: Try those methods to solve it.
- Restart your devices, and change DNS of wifi to 220.127.116.11 or 18.104.22.168 to try. (Here is an instruction of changing DNS) then install the profile.
- Or change the wifi or using your mobile network or vpn to install again.
Q3: Why does [Prompt] appear continuously after I install the profile successfully on devices below iOS 14?
A: The main reaon of [Prompt] continously apearing is that you don't turn off the limit Ad Tracking. Please check whether you turn it off: Settings>Privacy>Advertising>Turn off the limit Ad Tracking
Q4: How do I turn off the limit Ad Tracking when it's grayed out?
A: Try solutions below:
- Go to Settings > Screen time > content& privacy restrictions > Advertising > choose"Allow"
- Go back to the limit Ad Tracking to check again whether it is able to turn off.
Sometimes even though you choose"Allow" Advertising, it is still grey. Follow this method: Sign out Apple ID to turn off limit Ad Tracking.
- Go to Settings > tap iTunes & App Store > Tap your Apple ID > Select Sign Out.
- Go back to the Limit Ad Tracking screen. It will no longer be grayed out.
Contact our customer service if you need help: email@example.com