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How to Fix Abnormal Device ID for Panda Helper VIP?

How to Fix Abnormal Device ID for Panda Helper VIP?

If you get a message : Device ID is abnormal after installing a profile, it means the profile doesn’t be installed successfully so it shows up. We will show you the solution to solve it.

The solution to fix Device ID abnormal:

1.Tap "Re-verify" to install the profile.

Usually the profile will be installed successfully when you install it again.

1-How-to-Fix-Device-ID-is-Abnormal

2. Turn private browsing off and install the profile again.

If you use private browsing, please turn it off: Open Safari on your iPhone or iPad. > Tap the new page button > Tap Private, then tap Done.

3-Turn-off-private-browsing

3.If you don’t use private mode:

Clean up the Safari cache, restart your device and change your network,then install the profile again.
Follow it to clean cache: Settings > Safari > Clean History and Website Data.

4-Clean-up-the-Safari-cache

Note: Meet "cannot connect server" when you install the profile since it may be the network problem. Try those ways to fix.

  • Restart your devices, and change DNS of wifi to 8.8.8.8 or 114.114.114.114 to try. (Here is an instruction of changing DNS) then install the profile.
  • Or change the wifi or using your mobile network or vpn to try again.

Contact our customer service if you need help: panda.helper.com@gmail.com

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