/ Panda Helper FAQ

How to Find the PayPal/Alipay/Payssion Invoice ID or Billing ID?

If you are using PayPal/Alipay/Payssion to pay for Panda Helper, sometimes we need to look up the order ID to make changes to your account.

PayPal

1. One-time payment: Find your PayPal Invoice ID

Paypal one-time payment

  • Log in to your PayPal account.
  • Go to your PayPal Activity page.
  • Locate and select the recent active Panda Helper service transaction.
  • Locate the Invoice ID.

PATH:
PayPal > [Activity] > Active payment > Payment details > [Invoice ID] > Copy Invoice ID

2. Recurring subscription: Find your PayPal Billing ID

Paypal automatic payments

  • Log in to your PayPal account.

  • Go to Settings - Payment - Manage Automatic Payments on your PayPal account.

  • Locate and select Panda Helper under the Automatic Payments list.

  • If Panda Helper service is listed multiple times, start from the top and view each one until you see a Total billed amount greater than $0.00.

  • Locate the Billing ID (I-XXXXXXXXXXXXXXXXX).

NOTE: Total billed amounts for $0.00 typically indicate a failed transaction, and we need the billing ID from a successful transaction.

PATH:
PayPal > [Settings] > [Payment] > [Manage automatic payments] > [Active automatic payment] > [Payment details] > [Billing ID] > Copy Billing ID (I-XXXXXXXXXXXX)

Alipay

  • Go to [Alipay - Transactions]
  • Find the active paid order for Panda Helper services.
  • Locate the Merchant Order ID in payment details

Path:
Alipay> [Transactions] > Find the active payment > payment details> [Merchant Order ID] > Copy Merchant Order ID

Payssion

Users who purchase with Payssion cannot automatically bind Panda accounts now.

If you need to bind, please email your account,UDID and a screenshot of active payment to us for binding.
Panda Helper Email: panda.helper.com@gmail.com

>>> Go to download Panda Helper

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